Cancellation & Refund Policy

• A plan is a single payment (32 TND for Pro, 64 TND for Pro+) that covers 30 days from the moment the bank confirms it.
• We do not keep your card and never charge you automatically. When the 30 days end, your account goes back to the Free plan; renew from your Billing page whenever you want another period.
• There is therefore nothing to cancel: if you do not want another period, do not renew. If you prefer, you can mark the plan as “do not renew” from Billing and it will end on its expiry date.
• Ending a plan early does not shorten the period you paid for, and the unused part of a period is not refunded.
• Your conversations, API keys and any pay-as-you-go balance are kept when a plan ends.

• Balance is prepaid. It never expires and can be spent on any model in the chat app or through the API.
• It has no cash value, cannot be transferred to another account and cannot be withdrawn or converted back to dinar.
• A top-up that the bank confirms and that appears on your account is not refundable, except as set out in section 4.
• If you delete your account, any remaining balance is forfeited.

Tunisian law on electronic commerce gives consumers a period in which they can withdraw from a purchase made online. That right does not apply to a digital service that has already been provided with your agreement. Plans and balance are activated the moment your payment is confirmed, because that is what you asked for at checkout: the checkout page tells you that by paying you request immediate activation and acknowledge that the withdrawal right no longer applies once the plan is active or the balance is credited. If you would rather keep the withdrawal period, contact us before paying and we will arrange a deferred activation.

We refund, in full, to the card that was charged:

• a duplicate payment for the same plan period or top-up;
• a payment that was confirmed by the bank but that we failed to apply to your account within 24 hours, if you would rather have the money back than the activation;
• a charge that we took by mistake or in an amount other than the one displayed at checkout;
• any other case where the law requires a refund.

We may also, at our discretion, refund or credit unused prepaid amounts when we discontinue a plan or a feature you paid for (see the Terms of Service). We do not refund because a model produced a result you did not like, because a provider’s model was slow or unavailable for a period, or because you used less than you expected.

Email billing@tunai.tn from the address on your account within 30 days of the payment, with the order number or the date and amount. We acknowledge within 2 business days and answer within 5 business days. Approved refunds are sent back through ClicToPay to the original card; the bank may take several days to show them.

Please contact us before asking your bank for a chargeback. A chargeback opened without contacting us suspends the account until it is resolved, because the balance may already have been spent with the model providers.

You can ask us to delete your account at any time from Settings or by emailing privacy@tunai.tn. Deletion is completed within 30 days and is permanent: conversations, keys and personal data are removed, remaining plan time and balance are forfeited, and only the billing records the law obliges us to keep are retained. See the Privacy Policy.

Billing: billing@tunai.tn · Support: support@tunai.tn.