Service Delivery Policy

• Free plan: available immediately when you create an account, with a daily allowance of messages on the standard models. No payment is involved.
• Pro and Pro+ plans: a 30-day period of higher limits and access to the flagship and reasoning models in the chat app, starting when your payment is confirmed.
• Pay-as-you-go balance: a prepaid balance, held in US dollars and bought in Tunisian dinar, that is drawn down per token by the chat app and the developer API.
• Developer API access: API keys you create yourself in the developer console. Keys work immediately and spend from the same balance.

Payments are made on the ClicToPay page of Monétique Tunisie / STB Bank. When the bank confirms the payment it notifies our servers, and your plan or balance is activated automatically. This normally takes seconds. If the bank’s confirmation is delayed, activation can take up to 24 hours; if your account has not been updated by then, email billing@tunai.tn with the order number shown on the payment page and we will resolve it within 2 business days.

A payment the bank declines or that you abandon is never charged and delivers nothing; you can simply try again.

TunAI is built and priced for Tunisia: prices are in dinar and the payment gateway accepts cards issued by Tunisian banks. The service itself is reachable from anywhere, subject to the Acceptable Use Policy and to any sanctions or export rules that apply to you or to the model providers.

The service is available 24 hours a day, 7 days a week, on a best-effort basis. The AI models are operated by third-party providers, so a given model can be slow, degraded or temporarily unavailable for reasons outside our control; when that happens, other models on the same account keep working. We may also pause the service briefly for maintenance. We do not offer a contractual uptime guarantee on the current plans.

Email support@tunai.tn. We answer within 2 business days (Tunisian working days). For API problems, include the x-request-id header from the failing response; it identifies the exact call.

Refunds and cancellation are covered by the Cancellation & Refund Policy; everything else by the Terms of Service.